1. Free trial: your first 300 contacts free
When the account is created, the first 300 contacts are free, for 30 days. No charge is made during the trial; it ends when the period expires or as soon as the 300 contacts have been sent. You then freely choose a plan or a pack.
2. Subscription plans
Each plan grants, at the start of each monthly period, the number of credits indicated. Credits from one period are not carried over to the next.
| Plan | Credits per month | Monthly price excluding VAT |
|---|---|---|
| Starter | 300 credits | €89 |
| Standard | 1,000 credits | €289 |
| Pro | 2,600 credits | €689 |
| Scale | 4,600 credits | €989 |
3. Credit packs
Packs are bought individually, with or without a subscription. Their credits are perpetual: they do not expire. They are consumed after the period’s subscription credits, and are not refundable.
| Pack | Credits | Price excluding VAT |
|---|---|---|
| Pack 100 | 100 credits | €39 |
| Pack 300 | 300 credits | €99 |
| Pack 1,000 | 1,000 credits | €319 |
4. Prices excluding VAT and VAT
Prices are expressed in euros, excluding VAT. The VAT applicable in your country is added at invoicing: 20% for a client established in France; reverse charge, without French VAT, for a business established in another Member State of the European Union whose EU VAT number is verified; outside the scope of French VAT for a client established outside the European Union. The regime applied and its legal basis appear on each invoice.
5. What a credit corresponds to
Use of the service is measured in credits. Each contact in a campaign consumes between 0.1 and 3 credits, depending on the segment of the target company (rarity of the profile, completeness of the data, ease of access to the point of contact); unlocking additional data on a company costs between 0.1 and 1 credit.
The cost per contact is calculated and locked when the campaign is activated, and displayed before any launch. Credits are debited only upon proof of sending: a message whose delivery is not established is not charged. There is neither usage-based billing nor overage: a campaign whose estimated cost exceeds your balance is not launched.
6. Commitment, payment and cancellation
The subscription is monthly, with no fixed-term commitment, and renews each month. You may cancel it at any time from your client area; cancellation takes effect at the end of the current period, with no further charge. The refund conditions are set out in the refund policy.
Payment is made by payment card, via Stripe; an invoice is issued for each payment and available in your client area.
7. Agencies and service providers
Do you prospect on behalf of several companies? murmur offers an agency plan on quotation: write to contact@murmur.ad.